Acceptable use policy

1. Purpose

This policy protects clients, centers, and the platform, and it is part of the Terms of use. Breaching it may lead to suspension or termination under the terms.

2. Messaging through WhatsApp

The center must:

1. Only message people who gave it their number or contacted it and agreed to receive its messages, and keep proof of that.
2. Obtain separate consent for promotional messages, and keep them distinct from booking and reminder messages.
3. Honor an opt-out request immediately, and not message again afterwards without new consent.
4. Clearly state the center's name in its messages.

Prohibited:

• Messages to numbers that were bought, scraped from the internet, or collected from WhatsApp groups.
• Spam, misleading messages, or messages impersonating another party.
• Asking for card numbers, bank accounts, or IDs in the chat.
• Sexual, suggestive, or nude content.
• Discriminating against clients on a protected basis.

3. Data and privacy

Prohibited:

• Recording health or sensitive information about a client without her explicit consent, or beyond what the service needs.
• Using client data for anything other than its purpose, selling it, or sharing it with others.
• Sharing one client's data with another client.
• Publishing clients' reviews, names, or photos without their consent.
• Defaming, abusing, or threatening a client through the platform.
• Entering data about anyone under 18 without a guardian's consent.

4. Platform security

Prohibited:

• Attempting to access other centers' accounts or data, or bypassing permissions.
• Vulnerability scanning or penetration testing without prior written permission.
• Uploading malware, flooding the service with requests, or automated data extraction.
• Sharing one account between different businesses, or reselling the service without a written agreement.
• Reverse engineering, copying the interfaces, or building a competing product.

5. Content and advertising

• The center is responsible for the accuracy of its prices and offers, and for obtaining the necessary licenses before announcing any discount.
• No logo or mark may be used unless the center has the right to use it.
• Images generated by artificial intelligence may not be presented as real results of the center's services.
• An online advertisement is a contractual document, and false or misleading claims in it are prohibited.

6. Reporting and enforcement

• To report a violation or an infringement of your rights, contact us through Contact.
• We may investigate misuse and temporarily suspend a specific feature to protect clients or the platform.
• In case of a serious or repeated violation, or at the request of a competent authority, termination is permitted under clause 11 of the terms.