Mutrafa
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Legal

Terms of use

The Arabic text prevails if the two differ.

Last updated:
7 November 2026
Version:
0.9
Owner:
Taqniyah Khuwarizm Est.
Commercial registration:
7055353259

1. Parties and definitions

  • "Mutrafa", "we", or "us": Khuwarizm Technology, whose registration, address, and contact details are shown at the top of the page and in the site footer.
  • "Center" or "Subscriber": the business or freelancer who creates a Mutrafa account, and the staff members they authorize.
  • "Client": a client of the center who books through the booking link.
  • "Service": the Mutrafa platform: the booking page, calendar, client files, payments, reviews, reports, ready-made WhatsApp message lists, and anything added later.
  • "Plan": the subscription plan and its limits as published on the Pricing page.

2. Acceptance and formation of the contract

  1. The contract is formed electronically when the account is created or the trial starts. Ticking the "I agree to the terms" box (or the pay and subscribe button) means entering into the contract and accepting these terms, the Privacy policy, the Subscription and refund policy, the Acceptable use policy, and the Data processing agreement, and committing to pay when a paid plan is chosen.
  2. The person accepting the terms confirms that they are an adult and authorized to represent the business.
  3. Before the contract is completed, we show you the plan details, price, term, renewal, payment method, and right of withdrawal. If you made a mistake when entering your order details, tell us within 24 hours of sending it so we can correct it, unless you have already used the service.

3. Description of the service

  1. The service is provided according to the plan specifications published at the time of subscription.
  2. WhatsApp: Mutrafa prepares ready-made message lists and opens the chat in WhatsApp with the message written, and you send the message yourself from the WhatsApp Business account you use. The sender is the center, not Mutrafa, and the number and its account belong to the center.
  3. Deposits and online payment for clients: online payment and the payment gateway are not currently enabled, and booking through the center's link happens without a deposit or online payment. This step will be enabled once the payment gateway is connected (coming soon). Payments will then be processed through the gateway, and the deposit and cancellation policy between the center and its clients will be the center's own policy, shown to the client before payment.
  4. The service is a set of support tools; the center is responsible for the accuracy of the prices, services, and appointments it publishes to its clients.

4. Free trial

  1. The trial lasts 14 days, during which you get the Diamond plan features whichever plan you later subscribe to. After you subscribe, your plan's features and limits apply.
  2. Your account does not become paid unless you decide to choose a plan and pay.
  3. If the trial ends without a subscription, you are given a period to export your data, after which it is destroyed.

5. Prices, payment, and renewal

  1. Prices are in Saudi riyals as shown on the Pricing page, and they are final prices. We show you the total amount before any payment.
  2. Subscriptions are monthly or yearly (yearly: 10 months for the price of 12, meaning two months free). Renewal, its date, and how to cancel are explained in the Subscription and refund policy.
  3. We issue an invoice for each payment as required by law.
  4. Price changes: Mutrafa may change plan prices or features for future periods. No change applies to a paid or current subscription period: its price stays as you paid until it ends (and a yearly plan until the end of its year). We notify you of the change by email and in the dashboard at least 30 days before it takes effect; it applies from the first renewal after the notice period, and you may cancel the renewal before then at no charge.

6. The center's obligations

  1. Keeping account and business details accurate and up to date, keeping login details confidential, and being responsible for the actions of its staff in its account.
  2. As controller of its clients' data: complying with the Personal Data Protection Law, informing its clients how their data is used, obtaining explicit consent before recording health information, and obtaining prior consent before any promotional message. See WhatsApp messages and consent.
  3. Complying with WhatsApp and Meta policies and with the Acceptable use policy.
  4. Holding the licenses its activity requires from the competent authorities, and disclosing them where required.

7. Data

  1. Client data belongs to the center, and we process it on the center's behalf under the Data processing agreement.
  2. You can export your data during the subscription and for a period after it ends, after which it is destroyed.
  3. We may use aggregated, non-identifying statistics to improve the service.
  4. We do not use client data to market our services or to train artificial intelligence models, and we do not sell it.

8. Intellectual property

  1. The platform, its software, designs, texts, and the "Mutrafa" mark and logo belong to Khuwarizm Technology and are protected by the copyright and trademark laws.
  2. We grant you a limited, non-exclusive, non-transferable license to use the service for the duration of the subscription and for your business purposes only.
  3. Copying, reverse engineering, automated extraction of code or data, and building a competing product are prohibited.
  4. The center keeps the content it uploads (its logo and service names) and grants us a license to the extent needed to provide the service, and it guarantees it has the right to use that content.
  5. You may not use the "WhatsApp" name or logo, the "Moyasar" mark, or any mark you do not have rights to in a way that suggests a partnership.

9. Availability and support

We aim to keep the service available, subject to announced maintenance, outages beyond our control (telecommunications and service providers), and force majeure. Support is provided through the published contact channels during the working hours shown on the Contact page.

10. Limitation of liability

  1. We are not liable for indirect or consequential damages such as loss of profit, except in cases of fraud, gross negligence, or where the law does not allow such exclusion.
  2. This does not affect the rights the law grants to consumers or data subjects.
  3. We are not responsible for the consequences of Meta's decisions or of the center breaching WhatsApp policies or the law.

11. Suspension and termination

We may suspend or terminate the account in case of a material breach of these terms or of the Acceptable use policy, at the request of a competent authority, or in case of a security risk, after notifying you and giving you a reasonable period to remedy it, unless the breach is serious or ongoing. If we end the service without any breach on your part, we refund the amount for the unused period.

12. Changes to the terms

We notify you of material changes at least one week before they take effect, by email or in the dashboard. If you do not agree, you may cancel before they take effect and get a refund for the unused period under the Subscription and refund policy.

13. Governing law and complaints

  1. These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent court has jurisdiction.
  2. We aim to settle any dispute amicably first. To file a complaint, contact us through the published channels; you may also file your complaint with the Ministry of Commerce.

14. General provisions

  • The Arabic language prevails in case of any difference with a translation.
  • The invalidity of one clause does not invalidate the remaining clauses.
  • The center may not assign the contract without our written consent.